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    • Developer API
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NPS benchmarks: Top 30 leading industry NPS scores to benchmark against
Ken Peterson         Thu, 09 Jul 2020 14:48:29 +0000

Net Promoter Score (NPS) measures customer loyalty on a scale from -100 to 100 by gauging customers’ inclination to attract and refer new business and repeat business. Needless to say, brands are always trying their best to get and stay consistent with a good NPS score. NPS surveys help keep t...        Read more »

10 tips for designing effective Customer Satisfaction (CSAT) surveys
Ken Peterson         Thu, 09 Jul 2020 14:39:07 +0000

Designing and delivering customer satisfaction (CSAT) surveys in the right way is crucial to understand and gauge customer experience (CX). If not done correctly, it is worse than not surveying your customers at all. The data you may receive through poorly designed surveys will hamper your research,...        Read more »

How can gamification help improve your customer experience (CX)
Ken Peterson         Thu, 09 Jul 2020 14:29:13 +0000

What is gamification?Gamification is defined as adding game-like features to your products to improve customer engagement. Brands that adopt gamification see an improvement of over 150% in customer engagement. TechNavio, a market research company, says the global gamification market will grow by ove...        Read more »

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